Planning and Insight Wiki


Looking at forecasting, some of the strategies, types and pitfalls. Though there is a particular focus on Contact Centre type volumetrics, forecasting standardisation generally exists across most departments and industries in general.

Four Pillars - Numerous variations of the four pillars exist, these are base requirements to be met to run a truly successful forecast.

Forecast Types - Breaking down forecasts into the component parts, long term, short term etc.